Shipping policy

Shipping area

We ship to United States addresses only (48 contiguous states + Alaska and Hawaii). We do not ship internationally.

Order production & delivery time

All orders are custom-made. Please allow 1–2 weeks for production and delivery from the date your order is placed.
This timeframe includes both item creation and standard shipping. If an order requires additional time it will be noted on the product page or in your order confirmation.

Shipping rates & free shipping

Free standard shipping on domestic orders of $75.00 or more (after discounts and before tax).
Orders under $75.00 will be charged a flat-rate or calculated shipping fee at checkout based on weight and destination.

Tracking & carrier

Shipments include tracking information. You’ll receive a confirmation email with tracking details once your order ships.
We use major carriers; the carrier is chosen based on cost and delivery speed.

Address changes & undeliverable packages

Please confirm your shipping address before completing checkout. We are not responsible for packages shipped to an incorrect address provided by the customer.
If a package is returned to us as undeliverable, additional shipping charges may apply to reship.

Lost, stolen, or damaged packages

If your package is lost or damaged in transit, contact us within 7 days of the estimated delivery date so we can assist with filing a claim and next steps.

Questions

For questions about production time, shipping, or expedited options, contact us at e611customs@gmail.com or call 509-218-6540.